On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid a total of ₺19,164.09 with my credit card.
After purchasing, we were told to expect a confirmation email and ticket details, but nothing ever arrived. I checked the app and website repeatedly and couldn’t access a ticket confirmation or reach any help/support channel. Since I’m abroad, I couldn’t call by phone, and there was no way to contact customer service through the app or site.
We realized later that we had entered my friend’s email address with one missing letter during booking. However, there was no option to correct this mistake, and no one contacted us.
Because the tickets haven’t been confirmed and I can’t reach support in any way, I am requesting a full refund of the ticket price. I’ve been waiting three days for a solution and have already filed a charge dispute with my bank, awaiting their response. Being unable to obtain confirmation or assistance through Mytrip.com has caused significant hardship. Please refund the full amount as soon as possible.
My name is Nuri Mete A*. You can reach me at n*********@yahoo.com**.
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
On March 21, 2025, I booked an Istanbul–Athens flight through Skyscanner, which redirected me to Mytrip. The confirmed price I accepted was ₺2,770. However, after finalizing the booking, I noticed the reservation confirmation showed a ₺5,563 charge, and my credit card was billed approximately ₺5,800...
My spouse and I had a connecting flight on July 19, 2024, from Budapest to Istanbul (VF 110) and then Istanbul to Ankara (VF 3012) with AJet. Due to AJet’s system failure, we tried multiple times to complete online check-in but couldn’t—and we missed our flight because of it. We contacted AJet’s ca...
On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...
Comments