For my Montenegro–Istanbul flight scheduled between November 14–17, 2025, I purchased a ticket from Turkish Airlines through Mytrip (reservation code: SVML3R, ticket number: 2352278367921) for approximately $440 USD. Due to adverse conditions in Montenegro, Turkish Airlines granted passengers the right to cancel their tickets. However, because my last name change was processed by Turkish Airlines, Mytrip stated that they could not cancel my ticket. Turkish Airlines, on the other hand, informed me that the refund process must be handled only through the agency, Mytrip.
I contacted both companies multiple times, both in writing and by phone, but no solution was provided. I am requesting that my grievance be resolved and that my ticket price be refunded to me in full, without any deductions. Otherwise, I will initiate legal action.
On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...
On January 5, 2023, I purchased flight tickets from Istanbul to Vienna on March 9, 2023, and from Milan to Istanbul on March 16, 2023, with a cancellation guarantee through the mytrip.com website. Due to the cancellation of my trip, I sought a refund for the tickets. However, the customer service re...
My Air Cairo flight from Cairo to Istanbul, scheduled for November 22, 2025, was postponed to November 24 following an email I received on October 13. This change seriously disrupted both my hotel reservation and my business plans. Since the new flight date does not suit my schedule, I requested a r...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...
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