Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, but I was either ignored or kept waiting with no proper response. I haven’t received a new ticket or a refund. At this point, I can’t reach anyone, and I feel completely mistreated.
I bought my ticket using a credit card and did not purchase any insurance or additional services. Since the flight date has already passed, I am no longer requesting a new ticket. I demand a refund of the £329 ticket fee and €600 in compensation for the inconvenience and damages I have suffered during this process. I expect Mytrip to cover both my financial and emotional losses. If the refund and compensation are not provided, I will take legal action against the Mytrip website and file official complaints with the appropriate authorities, including seeking restrictions on their online operations.
I purchased a Tokyo–Malaysia ticket (Flight OD873) through Mytrip. Without informing me or asking for my consent, the airline Batik Air rescheduled my flight to the next day—June 22, 2025, at 10:25 AM. This new timing does not work for my plans, so I requested a cancellation and refund. When I cont...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
As I prepared for my trip, I decided to use Mytrip to book my flight. Unfortunately, Mytrip abruptly cancelled the flight and would not issue a refund. I had to buy a new ticket because the flight was rescheduled to a date that was three days later than the one I had originally booked. I was expecti...
On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...
I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...
Comments