Microsoft

On January 23, 2026, a one-time charge of $56 was made without my knowledge or consent to my Garanti Bank debit card ending in 0889, listed under “msbill.info / Microsoft Store.” The transaction details show the location as Antalya, Turkey. During this charge, no password, SMS verification, or 3D Se...

I have been unable to access my Microsoft/Outlook account for about two and a half weeks. When I try to reset my password, I request a security code to be sent to my phone, but the system fails to send the code every time, which prevents me from logging in. I experienced a similar issue in the past ...

On December 23, 2025, I noticed an unauthorized charge of $21 on the statement of my VakıfBank Mastercard credit card ending in 3116, made by a merchant listed as “Microsoft*Store” with the description “msbill.info.” This transaction was made without my knowledge or consent. No service invoice or re...

I purchased a Microsoft Office 2024 Home license on 21.10.2025 from Vatan Computer (techno market) and I have a valid invoice for this purchase. After buying it, someone broke/compromised my user key and I have not been able to use the license I paid for. For more than a month I have been trying to ...

About four years ago, my Hotmail account (s*******@hotmail.com) was stolen. This account has years of old photos and messages, and it is very important to me. After the theft, I tried to reset my password and also contacted Microsoft support, but I couldn’t find any real communication channel to hel...

On September 23, 2025, in Ankara, I started a Microsoft Office 365 subscription from my iPhone 11. The app clearly stated that the first month was free, but on the same day, 329.99 TL was charged to the credit card linked to my Apple account. I never had an Office 365 subscription before, and this w...

Since June 22, my bank has been deducting 329.99 TL every month under the name "Google Microsoft Defente" without my knowledge or consent. This has been going on for 4 months. When I try to view the receipt, it only shows “digital slip not available.” I no longer trust either my bank’s security or c...

Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to reset my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also...

Although I have a Microsoft 365 Personal subscription, I have not used the service for almost two years. Since 2023, my Turkcell bill has been charged 350 TL every month, creating a serious financial loss. About a year ago, when I noticed this issue, I contacted both Microsoft customer support and ...

On September 13, 2025, an unauthorized payment of ₺4,099.99 was withdrawn from my İş Bank account by Microsoft without my approval, and no product or service was provided in return. I tried to resolve the issue through Microsoft’s AI-assisted support system, but no solution was offered. This is the ...

My Microsoft account was compromised on May 14, 2025. An unauthorized user added a suspicious email address (bonniewebster1***@sarcomails.ru) as the primary contact and changed my phone number. I noticed the breach and regained access by resetting the password on May 15, but Microsoft imposed a 30-d...

I purchased a Windows 11 Enterprise product key on [purchase date], expecting to receive the key promptly via my Gmail account. However, it has been over a day, and I still have not received the product key. I contacted your support team, but they did not respond. When I finally reached someone, the...

I purchased my Microsoft account several years ago and unfortunately, around one month ago, my account was hacked and the email address was changed without my consent. Microsoft informed me that my account would be blocked for 1 month and then I could reset the email. I patiently waited for a month ...

I purchased a Microsoft product on [insert purchase date] for [insert price in ₺ or original currency] with the expectation of smooth access across my devices. However, when I try to log in through my computer, it says my username cannot be found, even though I can still log in through Google on a b...

I am trying to use Microsoft Project for my club activities as a student. However, even when I log in with my school email, I receive a persistent error message stating, "Contact your Microsoft 365 administrator to obtain a license." This prevents me from using the software. I am confused and frust...

How is Microsoft operating as a company? For years, my spouse and I have used our email addresses, only to find our access to them suddenly blocked. To make matters worse, these accounts are set as each other's recovery addresses, creating a frustrating loop. The phone numbers linked to these accou...

I signed up for a Microsoft Word free trial for a school assignment. The trial was for 7 days. I used it on the day I signed up and then stopped using it. Despite canceling the free trial, ₺399 was still deducted from my account 7 days later. I haven't used the application since that first day, mean...

I am experiencing a persistent "Error" message when trying to log into my Microsoft account within Minecraft. This issue is preventing me from accessing the game, and it hasn't resolved itself despite multiple attempts. The specific site where I encounter this problem is https://microsoft.com/link. ...

I paid full price for Forza Horizon 5 on PlayStation 5, and the experience has been nothing short of frustrating due to persistent and unacceptable technical issues. Every time I try to launch the game, I encounter server connection errors, and whenever I attempt to collect money from a car sale in ...

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After my phone became locked, I had to perform a factory reset, which unfortunately erased all of my data—including the Microsoft Authenticator app. Since then, I’ve been completely locked out of my Microsoft accounts. Every time I try to sign in, Microsoft sends a verification code to the very Aut...

I signed up for the 1-month free trial of Microsoft 365, but after just a few days of use, I realized the platform wasn’t meeting my needs. So I canceled my subscription well within the trial period, thinking that would be the end of it. To my surprise and frustration, I saw a ₺230 charge on my acco...

We were in a Microsoft Teams meeting with 4 people, trying to collaborate in two different ways: two participants were watching a stream, while the other two were playing a game. Naturally, we needed to manage the audio levels to avoid distractions—but that turned out to be impossible. There is no ...

Out of nowhere, I suddenly lost access to my Minecraft Realm, and along with it, my entire server and world were wiped out. All the time, effort, and creativity I poured into building that world is now completely gone—with no explanation, no warning, and no option to recover it. I started this Real...