My Microsoft account was compromised on May 14, 2025. An unauthorized user added a suspicious email address (bonniewebster1***@sarcomails.ru) as the primary contact and changed my phone number. I noticed the breach and regained access by resetting the password on May 15, but Microsoft imposed a 30-day security waiting period, preventing me from changing the primary email. On May 20, the unauthorized user attempted access again, but I secured the account completely. Despite providing strong evidence of ownership (purchase receipts, access history, device info, etc.), Microsoft permanently suspended my account on May 27 without offering a proper recovery option. They claimed they have no authority to reverse the email change and referred me to create a new account and re-purchase the services I already paid for. I haven’t had access to my account or data for 38 days now. This is unacceptable. Microsoft should not punish the rightful owner while allowing changes made by a malicious user to stand. I demand my account to be restored and ownership recognized.
I purchased my Microsoft account several years ago and unfortunately, around one month ago, my account was hacked and the email address was changed without my consent. Microsoft informed me that my account would be blocked for 1 month and then I could reset the email. I patiently waited for a month ...
Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to reset my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also...
I’ve been locked out of my Microsoft account for over two weeks because I forgot my password and recently changed my phone number. Since the old number is no longer active, I can’t receive the verification code needed to reset my password. I’ve submitted the account recovery form multiple times, ca...
On August 11, 2024, my Microsoft account was hacked despite having two-factor authentication enabled. My password and recovery email were changed without my knowledge or consent. Although my phone is registered with the account, the hacker disabled this option, preventing me from resetting the passw...
Dear Microsoft Support Team, While using my Xbox device, I encountered an issue where I was unable to access my account. I received a notification stating that my account has been placed in a 30-day restriction period due to a security information update. I want to clarify that I personally made th...
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