How is Microsoft operating as a company? For years, my spouse and I have used our email addresses, only to find our access to them suddenly blocked. To make matters worse, these accounts are set as each other's recovery addresses, creating a frustrating loop.
The phone numbers linked to these accounts are from years ago and are no longer in use. Now, we are constantly being asked to fill out repetitive forms to regain access. This is ridiculous, especially since our login devices and locations, used for years, should clearly establish our identity. Most shockingly, it's impossible to reach Microsoft by phone or email; there's no direct feedback channel available.
An automated response system has been put in place, which endlessly provides generic, unhelpful replies. What kind of company operates without any direct phone or email contact for its customers? How is this even permitted? Our 20-year-old email addresses have been rendered unusable, causing significant emotional distress and disruption to our personal and professional lives. We demand immediate assistance to regain access to our accounts and a direct explanation for this unacceptable situation.
I cannot log in to my Hotmail account, which I have used for years, because it keeps sending a verification code to my old phone number, even though I remember the password. Despite filling out the recovery form correctly multiple times, I have not received any positive response from the Microsoft t...
I’ve been locked out of my Microsoft account for over two weeks because I forgot my password and recently changed my phone number. Since the old number is no longer active, I can’t receive the verification code needed to reset my password. I’ve submitted the account recovery form multiple times, ca...
I can no longer access my Xbox account because my Microsoft membership has been locked. As a result, I have lost access to all my saved data and previous purchases. I have submitted recovery requests three times now, providing every requested detail, including the credit card number used for my purc...
I’ve been trying to recover my Microsoft Outlook account after entering the wrong password a few times. The system redirected me to the account recovery process, but it’s been nothing but exhausting. They asked for everything—old passwords, recent email subjects, recipient addresses, and more. I wen...
I have been actively using my email accounts e*****@msn.com and e*******@hotmail.com for many years**, but for the past few months, I have been unable to access either of them. Even though I enter the correct password, it is not accepted, and during the account recovery process, my personal informat...
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