Although I have a Microsoft 365 Personal subscription, I have not used the service for almost two years. Since 2023, my Turkcell bill has been charged 350 TL every month, creating a serious financial loss.
About a year ago, when I noticed this issue, I contacted both Microsoft customer support and Turkcell to cancel my subscription. I was told that it was cancelled, but no matter what I do, the charges continue to appear on my monthly bill. All of these transactions were made directly through Microsoft and Turkcell, not through any third party or store.
Every month, my phone number (5346***440) is being charged. I am being forced to pay for a service I do not use.
I demand a full refund of all fees charged to my bill for this Microsoft 365 subscription that I have not been using.
I signed up for the 1-month free trial of Microsoft 365, but after just a few days of use, I realized the platform wasn’t meeting my needs. So I canceled my subscription well within the trial period, thinking that would be the end of it. To my surprise and frustration, I saw a ₺230 charge on my acco...
On September 23, 2025, in Ankara, I started a Microsoft Office 365 subscription from my iPhone 11. The app clearly stated that the first month was free, but on the same day, 329.99 TL was charged to the credit card linked to my Apple account. I never had an Office 365 subscription before, and this w...
I have noticed that my Turkcell account is being charged 340₺ every month without my consent. I do not have any Turkcell services, including a phone line or internet, and I have not made any payment requests. However, Turkcell continues to deduct funds from my account. I demand an immediate cessatio...
On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent the required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a ...
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