On October 21, 2025, I purchased a ticket for a Freebird Airlines charter flight from Frankfurt to Antalya, scheduled for October 27, 2025, through the Ucuzabiletal app. I paid ₺2,794.55 (approximately $66.60), and my e-ticket number is 0020410351281. The purchase appears successful, and my ticket ...
During my flight from Medina to Ankara Esenboğa on August 31 at 9:20 PM, I discovered after baggage claim that the handle and pull bar of my medium-sized Free Bird suitcase were broken. I’ve been using this suitcase for a long time, and even though it’s a high-quality product, I was very disappointe...
My Freebird Airlines flight from Brussels to Antalya on July 24, 2025, was delayed, and I’d like to file a complaint about this delay. I do not accept a one-hour delay, as it has caused serious inconvenience. My family is traveling a long distance to pick me up from Antalya Airport, and we still ha...
I have a complaint about Freebird Airlines. Even though I completed my online check-in and reserved my seat, I arrived at the airport at 7:15 AM and got in line. There were only about ten people ahead of me, but now it’s 7:54 AM, and I am still waiting in line. Why isn’t there a second counter open...
Our Freebird Airlines flight from Antalya to Düsseldorf, which was scheduled for 8:00 AM, did not depart until 7:00 PM. At 2:00 AM, we received a message stating that the flight had been postponed due to operational reasons, but no one was available to provide further information. Later, at 5:30 PM,...
Dear Freebird Airlines Team, On the morning of June 6, 2025, our Leipzig–Fuerteventura flight, which was scheduled to depart at 6:10 AM, did not take off until 7:00 PM—a delay of nearly 13 hours. The plane landed at midnight (00:00, Germany time), and baggage claim began shortly afterward. When I r...
On March 2, 2025, I purchased a ticket for Freebird Airlines flight FH1366, scheduled to depart from Cologne at 00:30 and arrive in Antalya. After boarding, we waited inside the aircraft for about an hour and a half due to a technical malfunction, before we were informed that the flight had been com...
During my Umrah trip with Freebird Airlines, I first experienced a 4-hour flight delay, and to make matters worse, once we boarded the plane, the crew announced that passengers could sit wherever they wanted. This caused chaos, arguments, and confusion among travelers, which was completely unaccepta...
On February 3, 2025, during the Cide-Sivas JED-VAS (FH 9818) flight, passenger Hamit D****'s luggage passed through two security checks without any issues but was not allowed on board at the final checkpoint due to claims of excess weight. The luggage was neither weighed nor confirmed for excess wei...
Freebird Airlines damaged my suitcase during the flight and refused to provide compensation. They are demanding an invoice for the suitcase, but I am unable to locate it. Even though I provided detailed information about the suitcase, including photos of the damage, they still insist on the invoice....
After my flight with Freebird Airlines at Istanbul Airport, my luggage was damaged. Despite having all the necessary documents, including images and the damage report, the airline refuses to compensate me for the damage. They claim they cannot process the refund without a receipt, even though the su...
My experience on Freebird flight FH808 (Belgrade-Istanbul) has left me rather annoyed and let down. Originally planned for 21:30, the flight was postponed, hence we were only let to board at 01:00. Once aboard, things become much more dire. Three distinct power outages in the aircraft set off passe...
During our flight to Cyprus, both of my suitcases were damaged. At Ercan Airport in Cyprus, a report was filed, and I contacted Freebird Airlines. I provided both the prices I paid for the suitcases last year and the current prices to replace them. Today, I received compensation that doesn’t even m...
I attempted to complete online check-in for my Freebird Airlines flight, but it’s impossible to proceed without selecting a seat—and every seat option comes with an additional fee. There isn’t even a single free seat option available, which is incredibly frustrating. This policy makes it impossible...
On July 13, 2024, I purchased a ticket from Frankfurt to Antalya with Freebird Airlines. Due to excess baggage, I paid an additional €100, which was charged to "ahs Frankfurt gmbh" around 16:40. Two days later, I checked my account and found an unauthorized charge of €101.5 an hour after my initial ...
On June 25, 2024, I returned from my Hajj pilgrimage, flying from Jeddah to Istanbul with Freebird Airlines. Due to high volume, my suitcase wasn't loaded onto the plane. I filed a lost baggage form at Istanbul Airport, but it's been 4 days now, and I still have no news about my luggage. I can't fin...
On June 24, 2024, I boarded the 8:45 AM flight from Jeddah Airport in Saudi Arabia to Diyarbakır. Upon landing in Diyarbakır, we were informed that our luggage hadn't arrived. We had been in Saudi Arabia performing our Hajj pilgrimage, and now we have no idea where our baggage is. I'm requesting an ...
On April 29, 2024, after my Freebird Airlines flight from Medina to Istanbul at 12:35 PM, I was waiting for my luggage and Zamzam water. My luggage arrived, but the Zamzam water bottle had burst. I go on Umrah every year, and this was my first time flying with Freebird Airlines. I've never encounter...
We've been waiting for over an hour, both outside and inside, without any updates or information. The lack of preparation before opening the pilot cabin is a clear violation of safety protocols! I find it frustrating that I have to spend my own money while it seems like you get to enjoy chatting on ...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
On March 7, 2024, my parents informed me that their luggage did not arrive on their Freebird Airlines flight from Medina to Konya after their Umrah pilgrimage. They were told at the airport that no information was available and they would be contacted within 3 days, but they have not heard back from...