During our Umrah pilgrimage starting on December 29, 2025, we flew from İzmir Menderes Airport to Medina with Freebird A...irlines, stayed in Medina for 4 days, and then traveled to Mecca by bus. We purchased this trip through Tek Koza Eyra Tourism, and our return journey was scheduled for January 17,
On February 18, 2026, I experienced a delay of approximately 24 hours on my Freebird Airlines flight from Jeddah to İzmi...r. Due to such an extensive delay, I am fully aware that I am entitled to €400 in compensation under applicable passenger rights regulations. In my email correspondence with the a
On June 3, 2026, I traveled on Freebird Airlines flight FH6042 from Medina to Diyarbakır. Prior to the flight, my baggag...e weighed approximately 30 kg, adhering strictly to the standards provided to me, and no issue was raised during check-in. Despite this, my baggage did not arrive with the aircraft
I traveled to Saudi Arabia for the Umrah pilgrimage between February 16, 2026, and March 26, 2026, under the organizatio...n of the Directorate of Religious Affairs (Diyanet) Department of Hajj and Umrah, operated by Freebird Airlines. On my return flight FH9018 from Jeddah to Ankara on March 26, 2026,
I would like to state the hardship I experienced regarding my Freebird Airlines flight FH8501 on May 24, 2026. I, Sedat ...S***, had to fly urgently because my mother fell ill on May 14, 2026, and I made a firm agreement with my workplace that I would return on May 24 and be at work by 6:30 AM on May 2
During my flight with Freebird Airlines, when I retrieved my baggage on April 15, I noticed that the bottom wheel sectio...n was broken and completely torn off, rendering my suitcase completely unusable. Upon applying to the airline regarding the damage incurred, I was asked to provide various documen
On October 21, 2025, I purchased a ticket for a Freebird Airlines charter flight from Frankfurt to Antalya, scheduled fo...r October 27, 2025, through the Ucuzabiletal app. I paid ₺2,794.55 (approximately $66.60), and my e-ticket number is 0020410351281. The purchase appears successful, and my ticket
During my flight from Medina to Ankara Esenboğa on August 31 at 9:20 PM, I discovered after baggage claim that the handl...e and pull bar of my medium-sized Free Bird suitcase were broken. I’ve been using this suitcase for a long time, and even though it’s a high-quality product, I was very disappointe
My Freebird Airlines flight from Brussels to Antalya on July 24, 2025, was delayed, and I’d like to file a complaint abo...ut this delay. I do not accept a one-hour delay, as it has caused serious inconvenience. My family is traveling a long distance to pick me up from Antalya Airport, and we still ha
I have a complaint about Freebird Airlines. Even though I completed my online check-in and reserved my seat, I arrived a...t the airport at 7:15 AM and got in line. There were only about ten people ahead of me, but now it’s 7:54 AM, and I am still waiting in line. Why isn’t there a second counter open
Our Freebird Airlines flight from Antalya to Düsseldorf, which was scheduled for 8:00 AM, did not depart until 7:00 PM. ...At 2:00 AM, we received a message stating that the flight had been postponed due to operational reasons, but no one was available to provide further information. Later, at 5:30 PM,
Dear Freebird Airlines Team, On the morning of June 6, 2025, our Leipzig–Fuerteventura flight, which was scheduled to d...epart at 6:10 AM, did not take off until 7:00 PM—a delay of nearly 13 hours. The plane landed at midnight (00:00, Germany time), and baggage claim began shortly afterward. When I r
On March 2, 2025, I purchased a ticket for Freebird Airlines flight FH1366, scheduled to depart from Cologne at 00:30 an...d arrive in Antalya. After boarding, we waited inside the aircraft for about an hour and a half due to a technical malfunction, before we were informed that the flight had been com
During my Umrah trip with Freebird Airlines, I first experienced a 4-hour flight delay, and to make matters worse, once ...we boarded the plane, the crew announced that passengers could sit wherever they wanted. This caused chaos, arguments, and confusion among travelers, which was completely unaccepta
On February 3, 2025, during the Cide-Sivas JED-VAS (FH 9818) flight, passenger Hamit D****'s luggage passed through two ...security checks without any issues but was not allowed on board at the final checkpoint due to claims of excess weight. The luggage was neither weighed nor confirmed for excess wei
Freebird Airlines damaged my suitcase during the flight and refused to provide compensation. They are demanding an invoi...ce for the suitcase, but I am unable to locate it. Even though I provided detailed information about the suitcase, including photos of the damage, they still insist on the invoice.
After my flight with Freebird Airlines at Istanbul Airport, my luggage was damaged. Despite having all the necessary doc...uments, including images and the damage report, the airline refuses to compensate me for the damage. They claim they cannot process the refund without a receipt, even though the su
My experience on Freebird flight FH808 (Belgrade-Istanbul) has left me rather annoyed and let down. Originally planned f...or 21:30, the flight was postponed, hence we were only let to board at 01:00. Once aboard, things become much more dire. Three distinct power outages in the aircraft set off passe
During our flight to Cyprus, both of my suitcases were damaged. At Ercan Airport in Cyprus, a report was filed, and I co...ntacted Freebird Airlines. I provided both the prices I paid for the suitcases last year and the current prices to replace them. Today, I received compensation that doesn’t even m
I attempted to complete online check-in for my Freebird Airlines flight, but it’s impossible to proceed without selectin...g a seat—and every seat option comes with an additional fee. There isn’t even a single free seat option available, which is incredibly frustrating. This policy makes it impossible
On July 13, 2024, I purchased a ticket from Frankfurt to Antalya with Freebird Airlines. Due to excess baggage, I paid a...n additional €100, which was charged to "ahs Frankfurt gmbh" around 16:40. Two days later, I checked my account and found an unauthorized charge of €101.5 an hour after my initial
On June 25, 2024, I returned from my Hajj pilgrimage, flying from Jeddah to Istanbul with Freebird Airlines. Due to high... volume, my suitcase wasn't loaded onto the plane. I filed a lost baggage form at Istanbul Airport, but it's been 4 days now, and I still have no news about my luggage. I can't fin
On June 24, 2024, I boarded the 8:45 AM flight from Jeddah Airport in Saudi Arabia to Diyarbakır. Upon landing in Diyarb...akır, we were informed that our luggage hadn't arrived. We had been in Saudi Arabia performing our Hajj pilgrimage, and now we have no idea where our baggage is. I'm requesting an
On April 29, 2024, after my Freebird Airlines flight from Medina to Istanbul at 12:35 PM, I was waiting for my luggage a...nd Zamzam water. My luggage arrived, but the Zamzam water bottle had burst. I go on Umrah every year, and this was my first time flying with Freebird Airlines. I've never encounter
