On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email address and phone number, I was shocked to find that my account appeared completely empty.
My balance no longer shows up, and even my transaction history has been wiped, as if I were a brand-new user. This makes absolutely no sense since all of my personal information is up-to-date and fully verified.
I immediately reported the issue to MEXC customer support, but I have yet to receive any response or explanation. This delay in addressing the issue is unacceptable, especially when customer funds are at stake.
I am requesting that my missing 16.45 USDT be restored to my account immediately, along with a clear explanation of how and why this error occurred. A reputable trading platform should not allow balances and transaction histories to vanish simply because of a password reset.
On October 15, 2025, around 3:00 AM, I placed a SUI/USDT futures trade on the MEXC app. After completing the transaction, I checked my account and discovered that my entire 100 USDT balance had disappeared — without any warning, alert, or liquidation notice. There was no reason for my position to b...
On August 29 at 09:39, while trading the NUM/USDT pair in futures mode on the MEXC mobile app, my balance was completely wiped out before even reaching the liquidation price. My account balance of approximately 1500 USDT instantly dropped to zero, and the funds are no longer visible in my account (I...
On October 11, 2025, during the night hours, unauthorized access was made to my MEXC account, and at 09:48, a total of 4,599.5 USDT in my spot wallet was transferred to another account without my knowledge. My account was accessed through an old email address I had previously deleted, and all my fun...
On May 21, 2025, a staggering 2,416,468 USDT was withdrawn from my MEXC account without my knowledge or consent. As soon as I noticed the unauthorized transaction, I reported the incident to the cyber crimes division. The investigation so far indicates that the transaction took place without any ext...
I can’t log into my MEXC account, and it seems like my account has completely disappeared. I have no idea what happened, and I can’t reach anyone for help. There’s a chance my account was hacked, and I need to see my account activity to confirm this. I’ve searched everywhere for support, but there’...
