For the past two days, I’ve been experiencing a serious issue while trading on the MEXC exchange. When I open and close trades on several different coins, the full profit I earn is not being credited to my account. For example, even if my profit shows as $1 when closing a trade, only $0.20 is added to my balance — and sometimes I receive no profit at all, or even see a deduction from my funds. This has never happened before, and I’ve incurred about $10 in losses because of it.
I place all my trades through the mobile app. The email registered to my account is s***@hotmail.com**. I am not receiving any error messages or warnings. I also haven’t been able to reach MEXC customer service and I’m not sure how to contact them.
I request that this issue be urgently investigated, that my missing profits be refunded, and that the necessary measures be taken to prevent this problem from happening again.
I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...
I was liquidated on MEXC even though my position never reached the liquidation level! My trade was unexpectedly closed, and now my balance is completely wiped out. I should have still been in the trade, yet my position was forcefully closed, and my funds are now missing. This is completely unaccepta...
I’m new to the MEXC exchange and recently opened a spot position in the Sonic pair, expecting it to stay safely in my wallet until I chose to sell. Today, however, I logged in and was shocked to see my entire account balance reset to zero. I never sold the Sonic I purchased, yet the spot holdings ha...
I’m very frustrated with what just happened on MEXC. After logging out of the mobile app and signing back in, I was shocked to see that all of my assets were gone. My wallet shows a total balance of ₺0 across all sections — spot, funding, and futures. I checked the settings and confirmed that the “h...
I’m extremely angry with MEXC after losing what should have been a ₺1700 profit because of a system failure. I had opened a hedge position on VIDT coin, and when the price dropped, I was up ₺1700 in profit. But due to a platform error, the system didn’t let me close the position. No matter how hard ...
