I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification.
During this entire period, I contacted MEXC customer support multiple times, but I received no clear response or solution. Every time I reached out, I was only told that they could not help me. I was never informed why my account was placed under review or what steps I could take to resolve the situation.
As of today, my account holds approximately 205,000 TL. Because of the restriction, I cannot perform any trading, withdrawals, or even basic access through either the website or mobile app. I have not violated any rules or engaged in suspicious activity, yet I am completely blocked from my funds.
I am demanding the immediate return of my principal balance. If necessary, MEXC may deduct any profits gained during this period, but my original funds must be refunded without further delay. Holding a customer’s money for over a year with no transparency or explanation is unacceptable.
On September 7, 2024, MEXC restricted my account under the claim of a "control mechanism," halting all transactions and withdrawals. Customer service keeps repeating the same vague information, and they’ve imposed a 60-day review period with no explanation. I can’t understand how I could have done s...
On May 15, 2025, my MEXC account was suddenly restricted without any warning. Since then, I haven’t been able to make any transactions or withdraw my own money. The screen simply says, “Under review, try again in 30 days,” but gives no specific reason. I’ve contacted customer service multiple times,...
I submitted a withdrawal request of $2,100 from my MEXC exchange account to my crypto wallet, but it has been almost a month, and the transaction still hasn’t been completed. On top of that, my account has now been restricted. When I contacted customer support, they first told me to wait for a month...
While actively trading futures on MEXC, I suddenly found my account restricted without warning. When I contacted support, they told me my account was under review and that the investigation would take 30 days. During this period, I am completely unable to withdraw funds, place orders, or make any ki...
My MEXC exchange account has been frozen without any detailed explanation, supposedly due to a control mechanism review. While I understand that trading may be restricted during a review, blocking my withdrawals is completely unacceptable! When I contacted live support, they told me the review proc...