On September 13, 2025, at 05:25 AM, I deposited 3,000 TL into my MEXC account using the mobile app. Shortly after, I canceled the transaction. However, despite the cancellation, the money has not been refunded to my bank account.
It has been more than 2 hours, and I am still waiting. I contacted MEXC customer support, but instead of providing a clear solution, I keep receiving vague and repetitive responses that do not resolve the issue. I already provided them with my bank transfer receipt and IBAN details, so they have all the necessary information to process the refund.
This delay has caused serious inconvenience. I urgently needed the money to go to the hospital, but since the refund was not processed, I was unable to do so.
I demand that MEXC immediately refund the full 3,000 TL back to my account without further delay. Holding customer funds after a canceled transaction is unacceptable and creates unnecessary hardship.
I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...
On May 21, 2025, a staggering 2,416,468 USDT was withdrawn from my MEXC account without my knowledge or consent. As soon as I noticed the unauthorized transaction, I reported the incident to the cyber crimes division. The investigation so far indicates that the transaction took place without any ext...
On September 7, 2024, MEXC restricted my account under the claim of a "control mechanism," halting all transactions and withdrawals. Customer service keeps repeating the same vague information, and they’ve imposed a 60-day review period with no explanation. I can’t understand how I could have done s...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
I tried to sell my coins and withdraw my money from the platform, but even after 36 hours, my funds still haven't arrived. My money is simply stuck there, and I have no idea how to get it back. I've filed complaints everywhere I can think of, but I'm getting no resolution. This is completely unacce...