I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used.
Thinking that maybe I needed to make a transaction first, I opened a $10 futures trade, but I lost that amount as well, and the reward still hasn’t been added to my account. I did not receive any error messages or see any commission deductions.
My user ID is 5421**01. I request that my $20 signup reward and the $10 I lost during the trade be credited to my account.
For the past two days, I’ve been experiencing a serious issue while trading on the MEXC exchange. When I open and close trades on several different coins, the full profit I earn is not being credited to my account. For example, even if my profit shows as $1 when closing a trade, only $0.20 is added ...
I registered on the Mexc exchange and completed the identity verification process without any issues. However, the $20 sign-up bonus promised upon registration has not been credited to my wallet. Although the system shows the bonus as "loaded" under capital flow and I received an email confirming it...
On July 28, 2025, I earned a profit through futures trading on the MEXC exchange. However, when I tried to access or withdraw those funds, I was suddenly hit with an account restriction. MEXC claims this is part of a “control mechanism,” yet they didn’t provide any specifics about what triggered it....
On September 9, 2025, I deposited 100 USDT into my MEXC exchange account under a promotion that clearly stated I would receive a $200 bonus after meeting the deposit requirement. I followed all the rules and conditions of the campaign exactly as instructed. However, despite completing the process c...
On October 10, 2025, at around 12:00 AM, while trading futures on the MEXC exchange, I noticed that my position was closed before reaching the liquidation price. As a result of this incident, I suffered a financial loss of $1,064. I contacted MEXC customer support via email, but I haven’t received ...