When I brought my 2023 Mercedes-Benz GLC 180 (X254) to the authorized service center for its 30,000 km scheduled mainten...ance, I informed the technical team about a severe vibration issue felt through the steering wheel during braking. Following the inspection, the service team determined that the br
It has been approximately one month since I purchased my brand-new Mercedes-Benz E180 AMG, and from the very first day I... received the vehicle, I have been unable to fully use the Mercedes me application. Because my phone would not properly pair with the vehicle, I have not been able to benefit from
About ten days ago, while driving my Mercedes-Benz EQB at a low speed of approximately 30 km/h, I made contact with a do...g. As a result of this contact, although there was no impact, dent, or visible damage to the bodywork or hood of the vehicle, the hood unexpectedly opened from its hinges. The dog
On September 29, 2025, my Mercedes C200 completely discharged its battery before it was even fully charged, leaving me u...nable to start the vehicle. Despite making numerous calls to roadside assistance for help with my car, which remains under warranty until February 2026, I received no response. I h
On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the ...invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle
I am absolutely livid with Mercedes! My 2022 Mercedes C200 4Matic has left me stranded twice due to recurring spark plug... problems. The first time, thankfully, I was in the city and managed to limp to a service center. But the second time, on my way back from a holiday, just outside Ankara near Kızıl
I am absolutely outraged with Mercedes-Benz! My 2023 Mercedes-Benz C200, with only 7,600 km on the odometer, is experien...cing severe vibration during braking. I took it to the service center for diagnosis, and they confirmed the problem lies with the front brake discs. What's truly infuriating is the
I am absolutely outraged with my 2014 Mercedes GLA! Without any impact or damage whatsoever, the multimedia screen has s...tarted losing pixels, making the display practically unreadable. The text is becoming illegible, which is a major safety concern when I'm trying to use navigation or see vehicle in
I’m the owner of a Mercedes EQC, and I never expected to write a complaint about such a high-end vehicle. However, I’m e...xtremely disappointed and frustrated to report that my car—with only 30,000 km on it—has developed serious peeling on the steering wheel. What’s more frustrating is that I don’t we
"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."
I own a 2023 Mercedes-Benz GLC 220d. On April 7, 2025, I took my vehicle to... Gelecek Otomotiv in Diyarbakır, an official Mercedes-Benz service center,
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that ...it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo
"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before regi...stration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mer...cedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed
I am the owner of a 2019 Mercedes A200 Sedan and have been a loyal Mercedes user for 10 years. My vehicle currently has ...101,000 km on it. From the moment I purchased the car until it reached 30,000 km, I had all its services done at its service center. While driving on the highway during a busy hour
When I purchased my 2018 Mercedes C200d, it was under warranty. However, after every service or quite frequently, the en...gine light would come on, indicating a NOx sensor issue, which was repaired under warranty. When I discussed this with customer relations, I was informed that Mercedes is aware of
Since receiving my Mercedes GLC 300 4MATIC in October 2022, I noticed condensation in the rear stop lamp and reported it... to the dealership. We agreed it would be addressed during maintenance. Two services have passed, and they said they noted the issue and were waiting for parts. Unfortunately, as o
The check engine light on my 2020 Mercedes A 180d turned on. Turns out, the problem was a busted cable for the heating s...park plug. Just 11 months ago, the identical part was replaced under warranty at Kurtköy G***** Mercedes. Now, in under a year, the same problem has come up again. Even though I as
My 2020 model Mercedes GLB with 48,000 km on the clock has started giving battery warnings, causing the start-stop funct...ion to malfunction. The previous owner had all the maintenance done at the dealership, but when I went to the service center today, they stated that the maintenance would not be co
I've previously voiced this complaint – our attempts to assert our rights have led Mercedes-Benz to impose an embargo on... our business related to vehicle sales. In 2015, we purchased 50 tractors with brand-new engine compartments but later faced issues with cupping. Although replacements were made fo
My tires have been falling apart since day one of my brand-new Mercedes, which has only 30,000 kilometers on it. I obtai...ned a report and took my vehicle to an authorized service center. They assured me that they would reimburse me 60% of my expenses. They did, however, quote me a price of 17 billion