It has been approximately one month since I purchased my brand-new Mercedes-Benz E180 AMG, and from the very first day I received the vehicle, I have been unable to fully use the Mercedes me application. Because my phone would not properly pair with the vehicle, I have not been able to benefit from the digital extra features, including remote vehicle control and connected services.
Due to this issue, I brought the vehicle to the service department of the İstanbul Has Oto Otoport dealership, where I purchased the car, on March 27. I was informed that a software update had been performed on the vehicle and that the issue had been resolved. However, after taking delivery of the vehicle and testing it again myself, I discovered that the problem was still ongoing.
When I returned to the service center once more, I was told this time that the vehicle’s communication module was defective. According to the dealership, the faulty module was replaced under warranty and the issue had supposedly been fixed. After receiving the car again, my phone was finally able to activate with the vehicle, but the original problem still continues. The digital extras section inside the Mercedes me application — especially the remote vehicle control functions — still does not properly pair with my vehicle, and I remain unable to use these features.
Every time I contact the service department, I am simply told to bring the car back again, yet no permanent or concrete solution is being offered, and the process continues to drag on unnecessarily.
Experiencing such a persistent technical issue in a brand-new vehicle is completely unacceptable. Having to repeatedly visit the service center without the problem being fully resolved has caused significant frustration and disappointment. I request that Mercedes-Benz directly coordinate with its authorized dealer, İstanbul Has Oto Otoport, to permanently resolve this issue and ensure that I can fully and properly use all Mercedes me digital extra features without any further interruptions.
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
I took delivery of my brand-new 2025 model Mercedes-Benz GLA 200 AMG from the Adana Mengerler dealership on November 24. Shortly after purchasing the vehicle, I noticed that the rear air conditioning system was not functioning properly. When I brought the car to the service center, I was informed th...
I purchased a brand new Mercedes CLA 350 4Matic Electric in Istanbul, Turkey, and despite the vehicle being almost new (about two months since delivery), I have been facing several serious issues. There is a disturbing noise coming from the climate control system, multiple sensors are malfunctioning...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I love driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC...
Comments