Fraudulent Unauthorized Charges And Refusal To Cancel Subscription

I am writing to report a serious problem I have experienced with Turbo VPN on Windows, which I purchased and managed via the official website turbovpn.com. On September 28, 2026, I paid 11.99 USD for a Turbo VPN Premium subscription, but the service was completely non‑functional and I was unable to use it at all. Immediately after realizing that the service did not work, I contacted their customer support by email and requested a full refund and cancellation of my subscription. Despite this, on October 29, 2026, Turbo VPN charged my card again without my authorization or consent for another 11.99 USD. They are refusing to cancel the subscription and are not returning the money that has been taken from my card. When I try to reach them via live chat, the support operators intentionally block or ignore my messages instead of resolving the issue, which makes communication practically impossible. In total, I have been charged 23.98 USD for a service that does not work and that I have clearly requested to be cancelled. I consider this behavior to be fraudulent and unacceptable. I request the immediate cancellation of my Turbo VPN subscription, a full refund of all amounts charged to my card, and the blocking of any future charges. I also ask for an investigation into Turbo VPN’s practices and for this situation to be resolved as quickly as possible.