On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle has been performed at official dealerships since the first day, and I have records to verify this. My car has now been waiting at Adana Mengerler Otomotiv for 10 days, and I have not been provided with a replacement vehicle during this time. When I contacted the service center and customer support, I was informed that the part was not covered under warranty, and I was asked to pay ₺144,000. I refused to pay this amount because the same part had been replaced just eight months ago by an authorized service center. I also submitted my complaint through your official Instagram account but have not received a response. I request that my issue be resolved and that the water pump be replaced free of charge under warranty.
On September 29, 2025, my Mercedes C200 completely discharged its battery before it was even fully charged, leaving me unable to start the vehicle. Despite making numerous calls to roadside assistance for help with my car, which remains under warranty until February 2026, I received no response. I h...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for December 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi...
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
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