MentalUP Restricted My Paid Content After I Declined to Renew

I was using the BİLSEM activities through a MentalUP membership I had previously purchased, which was valid until May 29, 2026. However, when I signed in today, I discovered that my access to the BİLSEM activities had been disabled even though my membership period was still active. My decision not to renew the membership does not justify restricting access to the content included in my existing, unexpired plan.

Because I will publish this complaint on Şikayetvar, I do not want to disclose my email address publicly for security reasons. However, I can provide it through the appropriate channels if MentalUP needs it for verification. I cannot currently use the BİLSEM activities during my active subscription period, which contradicts the promised service and has left me unfairly inconvenienced.

I would also like to point out that the questions in the BİLSEM activities barely changed throughout my membership. I repeatedly encountered the same questions during the year. For this reason, I believe potential subscribers should carefully consider the variety and freshness of the available content before purchasing a membership.

I am requesting that MentalUP fully restore my access to the BİLSEM activities through my membership expiration date of May 29, 2026. I also expect a clear explanation of why my access was restricted.