Even though we stopped using the MentalUP application years ago, I still cannot successfully cancel the membership we originally created. Even after deleting the account and not using the application for a very long time, I kept receiving messages saying that the system was “unable to process the payment.” Eventually, on March 29, 2026, approximately $4 was charged from my personal bank/credit card.
Canceling a subscription should not be this difficult. It should be a simple process, yet I have been completely unable to permanently delete or cancel this account. I tried multiple times through both the application and the website to end the membership and stop these payment messages, but I was never able to fully close the subscription. On top of that, reaching customer service or any support line is nearly impossible. The lack of accessible support has made this situation even worse and has left me feeling completely helpless.
I consider the approximately $4 taken from my card for a membership that I neither use nor can successfully cancel to be unfair. My request from MentalUP is for this membership to be completely terminated, all automatic renewals to be stopped permanently, and the approximately $4 charged unnecessarily to be refunded back to my card.
Even though I canceled my MentalUP subscription 2–3 years ago, the application is still attempting to charge annual membership fees from my account. The payments have not been successfully processed because the card was a virtual card and I later changed the card details, but for the past 2–3 months...
Even though I am actively using my MentalUP Family Premium yearly membership and my subscription appears valid until March 27, 2027, an additional approximately $39 was charged from my card today. Previously, I had already paid approximately $21 for a membership that was supposed to continue until N...
On March 16, 2026, I started a subscription to the MentalUP application through the App Store. On the very same day, I decided to cancel the subscription and request a refund for the approximately $26 that was charged from my account. I believe there was not enough clear and transparent information...
Even though I canceled my MentalUP subscription in 2025, a new annual membership fee of approximately $9 was charged from my account on February 25, 2026. I originally purchased my first subscription through Google Play, while the following year’s subscription was purchased directly through your web...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
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