I am Meryem K******. Even though I never gave any approval or started any subscription with MentalUP, a charge of approximately $52 was made from my Akbank card on March 28, 2026. This transaction was carried out completely without my knowledge or permission, and I find it absolutely unacceptable.
So far, I have not received any response whatsoever from MentalUP regarding this issue. I request that the amount withdrawn from my account without my authorization be refunded to me as soon as possible and that any subscriptions that may have been opened under my name be canceled immediately.
I also want an explanation regarding how this transaction was able to occur and assurance that my card information will not be used without my permission again. I request that my financial loss and inconvenience be resolved urgently.
On March 30, 2026, I noticed through an invoice SMS sent to my phone that an annual MentalUP membership fee of approximately $52 had been charged to my Turkcell bill. This membership was activated completely without my knowledge or approval. I do not even use the application anymore and have no need...
Last year, I purchased a 1-year membership for the MentalUP application. After the membership period ended, I noticed on January 25, 2026, that an additional renewal fee of approximately $20 had been charged to my mobile line through the Turkcell application without my knowledge or approval. I do no...
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...
I recently noticed an unauthorized transaction from BetterMe Mental Health on my KuveytTürk debit card. On 24.12.2025, an amount of ₺350 was withdrawn from my account without my permission and without my clear consent to any subscription or payment. I did not approve this transaction and I do not ac...
On November 17, 2025, I received a notification stating that a total of 3,031 TL worth of transactions had been made through TikTok using my Yapı Kredi bank card. These transactions were carried out completely without my knowledge, consent, or authorization. As soon as I noticed the issue, I contac...
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