On February 22, 2026, at approximately 7:31 PM, a charge of approximately $10 was taken from my card through Google for the annual MentalUP family package. Even though the payment was successfully processed, our membership was never activated, and we are unable to use any of the premium features included in the paid package.
I contacted the company by email regarding the issue, but they claimed that my payment does not appear in their system. As a result, not only is my membership still inactive, but I have also not received any refund for the amount charged. The fact that the payment was taken from my card while the company refuses to accept responsibility or resolve my issue has been extremely frustrating.
I request that the payment be urgently reviewed within their system and that either our annual family package be activated immediately or the approximately $10 charged from my card be refunded to me in full without delay.
Even though I am actively using my MentalUP Family Premium yearly membership and my subscription appears valid until March 27, 2027, an additional approximately $39 was charged from my card today. Previously, I had already paid approximately $21 for a membership that was supposed to continue until N...
Even though I canceled my MentalUP subscription in 2025, a new annual membership fee of approximately $9 was charged from my account on February 25, 2026. I originally purchased my first subscription through Google Play, while the following year’s subscription was purchased directly through your web...
Even though we stopped using the MentalUP application years ago, I still cannot successfully cancel the membership we originally created. Even after deleting the account and not using the application for a very long time, I kept receiving messages saying that the system was “unable to process the pa...
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logge...
Comments