MentalUP Created an Unauthorized App Store Payment Order
Even though I had previously canceled my MentalUP subscription, an unfair payment order was still created against my account. On March 15, 2026, despite the fact that I did not approve or authorize any new purchase, a new annual payment appeared on my App Store account as if I had purchased another yearly subscription.
Because of this issue, I contacted Apple, and during my conversation they clearly stated that the problem appeared to be entirely related to the application itself and that there was no error visible on Apple’s side. In other words, even though I canceled the subscription and never made another purchase, the system is incorrectly showing the MentalUP membership as renewed.
Since I did not accept or pay this payment order, I am currently unable to use the App Store properly. I cannot download new applications or install updates, which is causing both inconvenience and loss of time. I request that the payment order connected to the currently open subscription with order number “MXG541Q7F0” be removed immediately and that the necessary actions be taken urgently so I can use my App Store account normally again.
I also attempted to contact MentalUP by email regarding the issue, but I never received any response. Since I could not find any customer service number or call center, I had no other communication channel available. I kindly request that this unfairly created payment order be canceled and that my issue be resolved as soon as possible.
