I cannot log into the MentalUP application on my phone. I purchased a 1-year membership on December 3, and for approximately the last 2 days I have been completely unable to access the application. I am experiencing problems related to my password. Even though I use the “forgot password” option and enter my correct email address, I never receive any password reset email.
I am trying to log in using the same email address that I used for the payment, and I am not using any different email account. The exact same issue continues every time I try, and because of this I am unable to benefit from the service that I already paid for.
I request that my password reset and login issue be investigated, that access to my account be restored, and that I be able to use the 1-year membership I paid for without any further problems.
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
I signed up for a yearly membership with Mentalup, but now my account is showing as restricted. The app doesn't have a phone number to call; the only ...
I purchased a 1-year prepaid subscription for the MentalUP application through the App Store by paying approximately $23. I registered for the application using the email address h********@gmail.com. However, since February 21, 2025, the application has not opened at all. It only displays a purple s...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
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