MentalUP Does Not Recognize My Active App Store Subscription

Around April, I purchased a one-year MentalUP membership through the App Store. The $32 payment is shown as successfully completed in my App Store records, and my membership appears to remain valid until 2027. However, when I sign in to the app on my iPhone, I am shown a screen asking me to purchase another subscription even though I already have an active membership.

Every time I try to sign in, I am redirected to the payment screen as though I had never purchased a subscription. My payment and membership expiration date are clearly displayed in the App Store, but the MentalUP app does not recognize my membership. I have also been unable to find a MentalUP call center or phone number, so I cannot directly report the problem to a representative.

If my membership cannot be used properly, I am requesting a full refund of the $32 I paid. Otherwise, MentalUP should verify my App Store payment and fully activate my one-year membership through 2027 without further problems.