MentalUP Does Not Recognize My Renewed App Store Subscription

Recep
Mentalup

On July 23, 2026, I renewed my existing MentalUP membership on my iPhone through the App Store using mobile payment, and the payment was successfully deducted from my account. However, when I sign in to the app, my subscription still does not appear active, and the system asks me to pay again. As a result, I cannot access any Premium features.

Despite the inconvenience this has caused, I have received no information or update. I contacted MentalUP by email but have not received a response. My App Store order number is MN7Q8GYZZ2.

I am requesting that the subscription I purchased be added to my account as soon as possible or that I receive a full refund. I expect this problem to be resolved without further delay.

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