MentalUP Subscription Still Active but Content Access Is Blocked

I purchased a membership for the MentalUP application in October by paying approximately $26 through the app store on my phone. The package I purchased included full access to all content within the application. Even though my membership expiration date still appears as October 28, 2026 inside the app, I currently only have access to live events and ad-free usage. Whenever I try to access the games, I receive a warning saying that I need to purchase another membership, and my account is shown as a “restricted account.”

This issue appeared today after the application had previously been deleted from the phone by children and I later reinstalled it and logged back in using the same email address (n************@gmail.com). Before this happened, there were no restrictions on my account at all. I do not accept the fact that the scope of my still-active subscription has been reduced unilaterally.

I request that the package I originally paid for be restored exactly as it was initially offered, including full access to all games and content until the end of my membership period, and that the “restricted account” status on my account be corrected immediately.