MentalUP Unauthorized Google Play Charge Appears on Bank Account
On September 28, 2026, my card information was used without my authorization, and MentalUP (Ayasis) charged me $41 for an annual subscription without my knowledge, consent, or 3D Secure (SMS password) approval. The transaction appears in my Ziraat Bank account statement with the description “Google mentalup braı,” and this charge was made entirely without my knowledge or authorization.
When I thoroughly checked my own phone, Apple account, and Google Play account, I found no subscription, payment history, or invoice associated with my name. In other words, this transaction was not made through any device, email address, or store account that I use.
When I reported the issue to the MentalUP support team by email, they asked me to provide the Google Play invoice number (GPA code). However, because the charge was not made through my account and I suspect that my card information may have been used through an unauthorized or fraudulent account, I never received this invoice at my email address. Therefore, I am unable to provide the requested GPA code.
I request that the unauthorized $41 charge made to my card without my knowledge or approval be investigated, including determining which account it was associated with and how my card information was used, and that the subscription be canceled immediately and the $41 be refunded to my card. I have also initiated an official chargeback dispute through my bank. I want this matter resolved as soon as possible. I also want to know how a charge could be made from my bank account without my knowledge or approval. When I contacted customer service, I was simply told that it was the work of fraudsters, and they appeared to dismiss the matter without providing a meaningful solution. I expect my financial loss to be properly addressed.
