I purchased a 1-year prepaid subscription for the MentalUP application through the App Store by paying approximately $23. I registered for the application using the email address h********@gmail.com. However, since February 21, 2025, the application has not opened at all. It only displays a purple screen and never progresses further. Because of this issue, I have been completely unable to benefit from the service I paid for.
There is also no customer support channel available either inside or outside the application that I can contact, so I have not been able to report the issue to anyone or receive any technical assistance. Paying in advance for an application and then being unable to use it at all has created both financial inconvenience and a serious loss of trust.
For the period during which I could not use the service, I request a refund for the unused months of my approximately $23 annual subscription fee.
On March 16, 2026, I started a subscription to the MentalUP application through the App Store. On the very same day, I decided to cancel the subscription and request a refund for the approximately $26 that was charged from my account. I believe there was not enough clear and transparent information...
I cannot log into the MentalUP application on my phone. I purchased a 1-year membership on December 3, and for approximately the last 2 days I have been completely unable to access the application. I am experiencing problems related to my password. Even though I use the “forgot password” option and ...
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
I apparently signed up for the Mindguru app on December 10, 2024, but since I did not actively use the application, I honestly do not remember this membership. On December 10, 2025, $25 was charged from my account for a subscription renewal without my permission or approval, and without any renewal ...
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