MentalUP Charged $41 Without Authorization or 3D Secure Approval
On September 28, 2026, my Ziraat Bank debit card information was used without my permission, and MentalUP (Ayasis) charged me approximately $41 for an annual subscription without my knowledge, consent, or 3D Secure (SMS password) approval. The transaction receipt shows “Google mentalup Brain” as the transaction description.
When I checked my own phone, Apple account, and Google Play account, I found no subscription, payment history, or invoice associated with my name. When I reported the issue to the MentalUP support team by email, they asked me to provide the Google Play invoice number (GPA code). However, because the charge was not made through my own account and I believe my card was used through a fraudulent Google Play account, the invoice was never sent to my email address.
I request that this unauthorized charge be thoroughly investigated, that the fraudulent subscription that I did not create be identified and canceled immediately, and that the full $41 be refunded to my card. I have also initiated an official chargeback dispute through my bank. I want my financial loss to be resolved as soon as possible and this unauthorized transaction to be investigated in detail.
