MentalUP Subscription Not Activated After Google Pay Payment

I purchased a one-year subscription to the MentalUP app on Android. On October 5, 2026, I was charged 1,499 TL, approximately $30, through Google Pay, and the subscription payment was successfully completed. However, when I try to log into the app using my email address and password, I receive a message stating that there is no membership associated with this email address, and my subscription is not activated in any way.

Even though the payment is showing as completed, I am unable to use the app as a paid subscriber. I have emailed the support team multiple times but have not received any response, and there is no customer service phone number I can call. Not receiving a service that I have already paid for is causing me significant inconvenience.

I request that my payment be reviewed and that my one-year subscription be activated immediately under my email address. If I cannot use the subscription, I request a refund of the $30 payment through Google Pay.