On March 30, 2026, I noticed through an invoice SMS sent to my phone that an annual MentalUP membership fee of approximately $52 had been charged to my Turkcell bill. This membership was activated completely without my knowledge or approval. I do not even use the application anymore and have no need for such a service.
When I contacted Turkcell customer service regarding the issue, I did not receive a solution-oriented response. I was also not given any satisfactory explanation regarding how this membership was started or what kind of approval it was supposedly based on.
I request that this MentalUP annual membership, which was approved without my knowledge, be canceled immediately and that the approximately $52 reflected on my Turkcell invoice be fully refunded to me.
Last year, I purchased a 1-year membership for the MentalUP application. After the membership period ended, I noticed on January 25, 2026, that an additional renewal fee of approximately $20 had been charged to my mobile line through the Turkcell application without my knowledge or approval. I do no...
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logge...
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...
I am Meryem K******. Even though I never gave any approval or started any subscription with MentalUP, a charge of approximately $52 was made from my Akbank card on March 28, 2026. This transaction was carried out completely without my knowledge or permission, and I find it absolutely unacceptable. ...
Even though I am actively using my MentalUP Family Premium yearly membership and my subscription appears valid until March 27, 2027, an additional approximately $39 was charged from my card today. Previously, I had already paid approximately $21 for a membership that was supposed to continue until N...
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