Hacer

Verified

Member since August 2014

Complaints

MentalUP Is Stuck on a Purple Screen on My Redmi Pad 2

May 31 7:53 PM

We purchased an annual single-user MentalUP membership in November 2025 specifically for our child. However, for approxi...mately three or four months, we have been unable to access the app on our Xiaomi Redmi Pad 2 tablet. As soon as we tap the MentalUP icon, the screen remains purple. No content or m...

MentalUP App Does Not Open After Annual Subscription Purchase

Hacer

Mentalup

February 27 2:15 PM1

I purchased a 1-year prepaid subscription for the MentalUP application through the App Store by paying approximately $23.... I registered for the application using the email address h********@gmail.com. However, since February 21, 2025, the application has not opened at all. It only displays a purple s...