Google Play Rejected My MentalUP Subscription Refund

At my son’s request, I purchased a one-year MentalUP subscription through Google Play around June 3 and paid approximately $32. After using the app for a while, I realized that its content did not contribute to my child’s development as much as I had expected. My son also did not want to use the app regularly.

I canceled the subscription and submitted a refund request through Google Play on June 15. However, my request was rejected because it supposedly did not meet the refund policy requirements. As a result, even though I paid for a full year, I am now paying for a subscription that we will not use for nearly 11 months.

I am requesting that MentalUP and Google Play consider the unused subscription period and provide at least a partial refund. I want a fair resolution for a paid subscription from which we are no longer receiving any benefit.