Media Markt

I purchased Apple AirPods 2nd Generation along with an additional insurance policy (Protection Plan) from the MediaMarkt store in Diyarbakır, Ceylan Karavil Park Shopping Mall on 14 February 2025. During the sales process, the staff at the store clearly and explicitly told me that this insurance cov...

I purchased an Arnica Pro Mop vacuum cleaner from MediaMarkt Mall of Istanbul in May, relying on the sales consultant’s guidance. During the purchase, I clearly stated that I was pregnant, that I have a cat at home, and that I especially needed strong hair collection performance on carpets. Despite ...

I purchased my HP Victus laptop roughly 35 days ago at the Media Markt branch in Kuşadası, for a total of ₺56,999. The device is still covered by warranty, and here are the details: Product Registration Form Number T214-11803-R-CD and serial number 5CD5204JKH. After 35 days of use, I began experienc...

A Tefal X-Force Flex Upright Vacuum Cleaner, sold at Media Markt Trabzon Forum, began malfunctioning within a few months of purchase. Sometimes, it won't charge immediately after plugging it in, the on/off button only works after a third consecutive press, and the part on the vacuum cleaner's mouthp...

I purchased an XXL Profilo fridge (Order No: 269000018) from Media Markt, delivered by Kartur. Although the product arrived boxed, I noticed a small tear the next day and discovered that the fridge was damaged inside. I immediately informed Media Markt and shared photos, but they told me to contact ...

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I wanted to return the JBL headphones I bought the next day because of a sizzling sound. They told me that a refund would not be possible and that Media Markt would send the product to the service center with a form stating that it was sizzling. I explained that I wanted to use my 14-day return righ...

On April 1, 2025, I placed an online order using this email address for the "Zhiyun Smooth Q3 Smartphone Gimbal Stabilizer," choosing to pick it up from Media Markt located at Bodrum Midtown AVM. I paid ₺2,799. The estimated delivery date was shown as April 7, 2025. When I saw the message "Your orde...

The Profilo washing machine from my order number 201988121834, purchased from Media Markt via N11, was delivered yesterday by Borusan Logistics. Today, when the service team arrived for installation and unboxed the product, they discovered that it was damaged. Photos of the damaged product and the s...

For about four days, the white goods we purchased from Media Markt could not be installed by Grundig service, leaving us highly inconvenienced. We had specifically planned our delivery and installation dates to align with moving into our new home, but this delay has disrupted everything. During our ...

I bought an iPhone 15 Plus from Media Markt on September 24, and in under two months, the battery health decreased to 99%. This raises some concerns, especially since a friend who purchased an iPhone 13 three months prior to my purchase still enjoys 100% battery health, while an iPhone 14 Plus that'...

I decided to purchase the Dyson V15 Total Clean vacuum cleaner after carefully reviewing the product on Dyson’s promotional pages. On November 12, 2024, I bought the vacuum from the Dyson Corner in the MediaMarkt Piazza store, as MediaMarkt, an authorized dealer, offered additional installment optio...

On October 28, 2024, I returned my DJI Mini 4 Pro, purchased through Media Markt’s online store, to their warehouse via Yurtiçi Kargo. I contacted Media Markt Customer Service on October 30 and was assured that the product had been received and my refund would be processed within 3 business days. Ho...

I visited a Media Markt store to purchase a Hoover dryer, knowing the exact model I wanted. Despite seeing me, the sales consultants didn’t assist until I called them over. The consultant quickly processed my purchase without much effort, but failed to mention that there would be an additional deliv...

I purchased a Philips vertical vacuum cleaner from Media Markt, and I was offered an additional warranty package at the time of purchase. I was told this package allowed me to return the product if I wasn’t satisfied. Over the past year, the vacuum has been sent for repairs three times under warrant...

I purchased a Tefal TW7289 vacuum cleaner from Media Markt on September 28, 2024, for ₺5949. Additionally, I paid around ₺1699 for a device protection plan based on the salesperson’s insistence. However, the vacuum turned out to be a huge disappointment. Its suction power is non-existent, and it bar...

Yesterday, I purchased a Canon photo printer from Media Markt, choosing to pay extra to avoid any issues. However, the printer arrived with the box already opened, and the inner packaging was unsealed. It's unclear if any items are missing or if the product was used. The security hologram on the pac...

I ordered a Philips LatteGo machine through Media Markt online, which was supposed to come with a complimentary 1000g coffee bean package. However, the gift was not included with my order. When I contacted Media Markt, they directed me to Philips, claiming I needed to request it from them. When I re...

I purchased a Lenovo tablet from Media Markt on June 22, 2023, but faced issues almost immediately. Just six days later, on June 28, 2023, the tablet stopped turning on entirely. I returned it to the store, explained the issue, and requested a refund. Instead, the tablet was sent back after repair. ...

On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 months, the TV experienced screen ghosting and a panel failure, so I contacted the service, which arranged for replacement parts through Bilkom. I also spoke with Media Markt, who t...

The product was not delivered and no information was given about when it would be delivered. The Arzum hand mixer, which I ordered from Media Markt via N11 on August 13, 2024, was supposed to be shipped on August 20, but it fell into an approved delay, and neither N11 nor No response was received fr...

I bought an Amazon Kindle Paperwhite Signature Edition from Media Markt in Hamburg, Germany. Before purchasing, I contacted Media Markt Turkey to inquire about the international warranty for products bought abroad and if it covered technical failures. I was assured that the product had a one-year wa...

I bought a Philips brand 65pus7304 model TV from Media Markt on 08.12.2019. Media Markt sales manager advised me to make an additional protection package for an additional fee, I accepted that your device's own warranty and that you have +3 years for 5 years total protection package for you have pro...

In January 2023, I purchased an Apple Watch 7 at the Mall of Antalya MediaMarkt, and the seller strongly advised me to purchase screen glass insurance. We both agreed. A small crack appeared on the screen about 7 months later, but the watch continued to function normally. We used our insurance to re...