Dyson and Media Markt Made Returning My V15 Total Clean Vacuum Impossible

I decided to purchase the Dyson V15 Total Clean vacuum cleaner after carefully reviewing the product on Dyson’s promotional pages. On November 12, 2024, I bought the vacuum from the Dyson Corner in the MediaMarkt Piazza store, as MediaMarkt, an authorized dealer, offered additional installment options for the card I was using. After trying the product at home, I regretted not choosing the mop model and decided to exchange it for the V15s Submarine model, which was mentioned in Dyson’s promotional materials. I contacted Dyson customer service via WhatsApp and was advised to speak with the seller. I then approached the MediaMarkt İstMarina customer service near me and was told the product needed to be sent to Dyson for return approval and that I would need to take it to the original store of purchase. On the same day, I returned the vacuum with all its accessories and packaging to the MediaMarkt Piazza store. There, I was informed that there was no unconditional return guarantee for in-store purchases and that Dyson must issue a return approval report. However, the Dyson representative at the store claimed that unconditional returns were only valid for online purchases. Confused, I visited Dyson’s store in the same shopping mall, where I was told there was a 14-day unconditional return policy for vacuum cleaners, regardless of whether they were bought online or in-store. Dyson directed me back to MediaMarkt, while MediaMarkt directed me back to Dyson, leaving me feeling like a ping-pong ball between the two companies. Trusting both brands, I went ahead and purchased the V15s Submarine model I wanted from the MediaMarkt website (Order number 236401922) because I was worried the price or stock availability might change. I could not afford to wait for the exchange process to conclude, especially as the 14-day return period was ticking away. As this issue remains unresolved, I am submitting my complaint here and will also send it to Dyson’s and MediaMarkt’s support emails as well as the Consumer Arbitration Board. I hope this situation is resolved promptly and fairly.