Media Markt Won’t Replace My Faulty TCL TV Even Though It’s Still Available

On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 months, the TV experienced screen ghosting and a panel failure, so I contacted the service, which arranged for replacement parts through Bilkom. I also spoke with Media Markt, who told me to contact Trendyol. When I did, I was advised to message the seller, which I did, but I was told the product was unavailable. Trendyol then suggested I request a refund because Media Markt allegedly didn’t have the product. However, the TV was clearly available on both Media Markt and Trendyol and remained on sale for a long time.

I objected, spoke again with Bilkom, and was told that Bilkom would send a replacement TV to the store, but the store had to initiate the request. Bilkom also confirmed that the claim of the product being unavailable was false. What was odd was that I was asked to return this large TV through Yurtiçi Cargo, which seemed highly impractical. Despite this ongoing situation, the TV remained available for sale at Media Markt via Trendyol. Both companies insisted on a refund instead of a replacement, complicating matters even further.

Trendyol consistently claimed that Media Markt was at fault and showed little interest in resolving the issue. However, as an e-commerce platform, shouldn't Trendyol be responsible for resolving problems like this? The lawyers I've consulted say that Trendyol holds primary responsibility in such cases. I am prepared to take legal action against both Trendyol and Media Markt, as I am still left with a defective TV. If this is not resolved soon, I will escalate the matter to the consumer arbitration committee. Bilkom confirmed that an exchange should be processed, so I demand an urgent resolution and a product replacement, not a refund. I will no longer shop with Trendyol or Media Markt after this experience.