I bought a Logitech keyboard at MediaMarkt, but the keys are not responding. How can I resolve it?

If the keys of the Logitech keyboard purchased at MediaMarkt do not respond, the customer can manage the warranty as follows:

Check the warranty status: The products have a minimum warranty of three years from January 1, 2022. It is important to check if the keyboard is still within this period.

Go to the physical store: If the purchase was made at a MediaMarkt store, the customer must bring the keyboard along with the purchase receipt or invoice. The customer service staff will assess the problem and arrange for repair or replacement.

For online purchases: If the keyboard was purchased online, the customer can contact MediaMarkt through their support portal or by calling the customer service number listed on the website. It is likely that they will request to send the defective product for review.

Refurbishment or Replacement: MediaMarkt will coordinate with Logitech to repair or replace the keyboard if the problem is covered under warranty. The turnaround time is usually a maximum of 30 days.

If you've found another way to handle this, please share. It could make a big difference to someone else.