For about four days, the white goods we purchased from Media Markt could not be installed by Grundig service, leaving us highly inconvenienced. We had specifically planned our delivery and installation dates to align with moving into our new home, but this delay has disrupted everything. During our conversations with the Call Center staff, no solution-oriented approach was offered. It is incredibly frustrating that a well-known brand like Grundig cannot handle basic customer service and installation processes. Despite our requests for the issue to be resolved promptly, we received no response. This experience has not only caused logistical problems but also shaken our trust in both Grundig and Media Markt. In summary, Grundig's service has been a disappointment.
Although an appointment was scheduled through Customer Service for the authorized installation of the Grundig TV I purchased on 01/08/2025 between 4:00 p.m. and 6:00 p.m., the service team did not show up. I stayed home all day waiting, yet no one contacted me. I was told that the Dikmen Service had...
I purchased a Hoover dryer from Media Markt, but we were unable to agree on a convenient time for installation. I was told by the authorized service that I could bring it whenever it was most convenient for me, but I insisted on having it delivered after 4:00 p.m. They stated that they would be unab...
I bought a dryer at Media Markt, but when they came to set it up, they saw a dent on the side of the machine and wouldn't do it. We asked for a replacement, and they said it would be there in 15 to 20 days. The service left the machine and its packaging in the middle of our living room. I called cus...
I purchased a Miele washing machine from Media Markt in Istanbul on October 24, 2024, with the understanding that it would be delivered within a week. When the machine was not delivered as promised, I began contacting the Miele customer representative at Media Markt, only to be repeatedly told that ...
I purchased a Miele washing machine from Media Markt on September 20, 2023. I was told that it would be delivered within a maximum of 4 weeks from the date of purchase. After 4 weeks had passed, I lodged a complaint with Media Markt. In response to this, I was contacted by Miele on October 26, 2023,...
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