I purchased a Tefal TW7289 vacuum cleaner from Media Markt on September 28, 2024, for ₺5949. Additionally, I paid around ₺1699 for a device protection plan based on the salesperson’s insistence. However, the vacuum turned out to be a huge disappointment. Its suction power is non-existent, and it barely works.
When purchasing, I was assured that any issues would be resolved promptly if I contacted them. Yet, when I returned to the store after 20 days, I was handed a paper instructing me to take it to service. No one even bothered to address my concerns. Since the 14-day return period had passed, they outright refused to help.
This is unacceptable, especially from such a major retailer. I paid a significant amount for a faulty product and received no support. I demand to return this vacuum or receive a proper resolution. Currently, I’m forced to use my old vacuum cleaner while this new one sits unused. Please take responsibility and address this issue immediately.
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
On March 16, I bought a Tefal vacuum from MediaMarkt in Sultanbeyli. On March 18th, I initiated a return request because it failed to function properly. However, the service report informed me that there was no problem with the device because it had reportedly been clogged and cleaned. After retesti...
I bought an upright vacuum cleaner on 18.08.2024 from the Media Markt store in Kentpark AVM, Ankara. The model I chose was EP81U25ULT PNC: 900 402 027 and it came in a stylish mahogany bronze color. Unfortunately, after the initial use, I discovered that the vacuum did not live up to the features th...
I purchased a Tefal X-Force Flex 14.80 Aqua vacuum cleaner from the Media Markt Gaziantep Forum AVM store, paying around ₺27,500. Since the very first uses, the device has consistently shut itself off when used on the third power level, showing an “eco” warning. Even after cleaning and maintaining ...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
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