The Profilo washing machine from my order number 201988121834, purchased from Media Markt via N11, was delivered yesterday by Borusan Logistics. Today, when the service team arrived for installation and unboxed the product, they discovered that it was damaged. Photos of the damaged product and the service report are attached. I am requesting a replacement as a priority. I previously reported this issue to both N11 and Media Markt, but no solution has been provided so far. Additionally, I have noticed that, just because I requested a replacement, Media Markt has removed the Profilo CGA252F0TR 1200 RPM 10 kg Washing Machine from sale on N11, yet continues selling it on their own e-commerce platform and other marketplaces. This is unethical and unacceptable business conduct. If a resolution is not provided by next week, I will escalate the matter first to the Consumer Arbitration Board and, if necessary, take legal action. I expect the necessary steps to be taken. Best regards.
The Profilo washing machine from my order number 201988121834, purchased from Media Markt via N11, was delivered yesterday by Borusan Logistics. Today, when the service team arrived for installation and unboxed the product, they discovered that it was damaged. Photos of the damaged product and the s...
On 14.11.2025 I purchased a Profilo KM10611JTR 10 kg heat pump dryer via n11 from an authorized Profilo seller, and the product was delivered by cargo on 18.11.2025. During the first opening and control carried out by the authorized service on 29.11.2025, it was determined that the machine’s door wa...
On November 29, 2024, I purchased a washing machine (Model: CGA254Z1TR) and a dryer (Model: KM10610CTR) from Profilo. However, I have encountered serious issues with these products. Problems such as the delivery of incorrect items instead of the ordered ones and delays in delivery have occurred. Whe...
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On July 24, 2025, the Samsung WW90DG6U25LE washing machine I purchased from Media Markt was delivered with a broken top cover and a detached display. I noticed the issue immediately after receiving the product and contacted Samsung service. The service team inspected it, confirmed it had severe ship...
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