I purchased a Philips vertical vacuum cleaner from Media Markt, and I was offered an additional warranty package at the time of purchase. I was told this package allowed me to return the product if I wasn’t satisfied. Over the past year, the vacuum has been sent for repairs three times under warranty.
When I requested a return, I was told nothing could be done because there was no written statement regarding the return policy, and verbal assurances were invalid. Media Markt blamed Philips, while Philips redirected me back to Media Markt, leaving me stuck with a faulty product.
I am extremely dissatisfied with this vacuum and the lack of support. I demand that either Philips or Media Markt resolve my issue immediately by accepting the return and addressing my concerns.
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
Hello, the Dyson V11 Absolute Extra cordless vacuum I bought from Media Markt on 01.08.2021 broke down and was sent to service through Media Markt. The warranty expired in August 2023, but we had extra insurance from Media Markt. They told me that the vacuum couldn't be fixed, and they decided to wr...
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
I sent the Philips brı953/01 IPL laser hair removal device I purchased from the Media Markt store to the service center under the 1+1 year extended warranty. However, there were serious errors in the process regarding the device. In the first shipment, the heads were mixed up and the wrong head was ...
Philips cordless vacuum that I purchased on March 19th stopped charging and displayed an error message. I took it to the service center at Forum Media Market in Izmir Bornova, where they sent it to the repair center for 21 days. When it was returned to me on April 15th, the charging adapter was miss...
Comments