I purchased a cooktop from MediaMarkt, but the touch buttons are not responding, how can I request a repair?

If a cooktop purchased at MediaMarkt has problems with the touch buttons, these steps can help you request a repair:

Check the warranty: products have a minimum warranty of 3 years (for purchases from January 2022). Check if the problem is covered as a manufacturing defect.

Contact the official technical service: For large appliances, MediaMarkt works with the manufacturer's technical service. Check the manual or request information from MediaMarkt.

In-store assistance: Take the board, if possible, to a MediaMarkt store along with the receipt or invoice. If you do not have the receipt, download it from your account.

Online form: Complete the repair form. The team will contact you to arrange the repair.

Home repair: If you are unable to bring the product to your home, coordinate with the manufacturer's technical service through MediaMarkt or directly.

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