On January 4, 2026, I placed an order for a pair of jeans on Mavi’s official website using my credit card, and I received an SMS confirming that my order (order number eol8107342) had been received. My order was later handed over to the shipping company; however, the courier first sent a message saying delivery would be attempted again and then unilaterally canceled the shipment without contacting me at all.
After learning about this, I contacted Mavi customer service. I was told that the shipping company has the authority to cancel orders in this manner, that the product would not be reshipped, and that I would receive a refund 10 days after the item is returned to Mavi. I did not request to cancel my order, and I do not accept an order being canceled without delivery and without my consent. This was a product issued with a corporate invoice, and there is no return invoice—because I never initiated any return or cancellation process.
The delivery address was İMES Industrial Zone in Ümraniye, central Istanbul, which is a complete and valid address. There was no issue such as an incorrect or incomplete address. As a customer who has already purchased and paid for the product, I request that instead of delaying the matter with a refund, the jeans I ordered be shipped again and delivered to my address in full and without issue.
On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re...
On December 4, 2024, I placed an order with order number EOJ8417484 and completed the payment through Mavi Jeans online store. My order was delivered on December 9, 2024. However, the item Kvnç Mavi Black Indigo Blue Jeans (Size: 31 - Length: 30 - Code: 001070-85901) was missing from the package. To...
Ten days ago, I bought two hooded sweatshirts from Mavi’s online store under order number eolb5175309 and paid by credit card. I chose the Çeşme Cadde Plus AVM Mavi branch as the delivery address. However, despite the time that has passed, my products have not been delivered. Throughout this process...
A few weeks ago, I received an SMS from Mavi Jeans stating, "Your order has been shipped," but I haven’t made any purchases from Mavi for years. I occasionally log in to my Mavi account, and each time, I receive a confirmation email, but this time, I didn’t, indicating no login occurred. Despite thi...
I placed an order on May 10, 2025, from Mavi’s official website using their “2-hour delivery” option, available in the İzmir region, for order number EOK6630503. The delivery was to be handled by the courier company “Kolay Gelsin.” Despite the 2-hour promise, nothing was delivered that day. This cam...
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