On 25.01.2025, I purchased a pair of pants and a sweatshirt from the Mavi store in Elazığ Elysium. After a short period of use, the pants started to tear at the hems, the color faded, and the knees flared out. At the same time, the hems of the sweatshirt became loose and stretched, which I do not find acceptable in terms of product quality. I took both products to the store twice for assessment and on both occasions I received negative responses and no solution was offered. In addition, I submitted my complaint, but I did not receive any feedback there either, which further disappointed me. Due to the rapid deterioration of the pants and sweatshirt and the lack of support despite my repeated applications, I no longer trust Mavi’s product quality and customer service. I request a full refund for both products. After this experience, I do not intend to shop at Mavi again.
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020. I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, b...
On October 8, 2024, I purchased two pairs of jeans from the Mavi Jeans store in Forum Istanbul. After washing one of them for the first time, I noticed two spots where the color had faded. When I tried them on at the store, there were no such issues, but now it’s clear the dye has come off after was...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
Hello, I’ve had quality issues with several items I purchased from Mavi Jeans, including three pairs of pants and one t-shirt. The pants have faded, torn, and deformed, while the t-shirt has noticeable color changes. I took them to a Mavi store for inspection, but my claims were rejected for all ite...
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