On the morning of April 21, 2026, I purchased a pair of pants from the Mavi store at the Mall of Istanbul. Since the size did not fit, I went to the Mavi store in Beşiktaş Sinanpaşa the same day, around 9:00 PM, to exchange the item. However, the male and female staff at the store told me that the system was closed and refused to assist me with the exchange.
When I called Mavi customer service, I was informed that the store’s closing time is 9:30 PM. I traveled approximately 2.5 hours from the other side of Istanbul to Beşiktaş just to complete this exchange. Despite this effort, I was met with a rude attitude at the store, and the staff’s behavior was far from polite or customer-oriented. As a customer, I felt undervalued and disrespected.
The invoice number for this purchase is 5812**********55. I request that an investigation be conducted regarding the male and female staff working at the Beşiktaş Sinanpaşa Mavi store, that I receive an apology for this negative experience, and that appropriate compensation be provided.
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
On December 24, 2025, I purchased a pair of sweatshorts through Mavi.com. When the product arrived, the size was too small, so I wanted to return it. Because my corporate information was registered in my Mavi.com account, I was asked to issue a return invoice, and I agreed. However, my accountant c...
On 25.01.2025, I purchased a pair of pants and a sweatshirt from the Mavi store in Elazığ Elysium. After a short period of use, the pants started to tear at the hems, the color faded, and the knees flared out. At the same time, the hems of the sweatshirt became loose and stretched, which I do not fi...
On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re...
On 09.03.2025, I bought a shirt from Mavi Jeans at Kırlangıç AVM, and on 30.03.2025, I went to your Ayvalık central store to return it. The staff there told me they could only issue a gift voucher from that location, but if I went to Kırlangıç AVM, I could get a refund. So, on 31.03.2025, I went bac...
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