I purchased a Mavi coat from the Gaziantep Forum store about two years ago. I only wore the coat a few times last winter, and when I started using it again this winter, I noticed damage and deformation in the armhole area and seams. Considering how rarely I have used it, it is not normal for a coat to show such wear in such a short time. I called Mavi customer service, explained the situation, and was asked to send the product for review. I sent the coat in for inspection 10 days ago, and today I received a message stating that the problem was considered user error. I absolutely do not accept this assessment, because I have not worn this coat even ten times, and I have used it with normal care. I request that my coat, which is under the product inspection number M010463 - 34332004, be carefully re-examined and that the product be exchanged. If I had made this purchase abroad, the company would most likely be obliged to replace a product that has deformed in such a short time and with so little use, without hesitation. I kindly ask for a fair re-evaluation and a solution in the form of a product exchange.
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020. I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, b...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
On December 7, 2025, at 6:46 PM, I purchased a zip-up jacket/cardigan from the Mavi store at Kahramanmaraş Piazza Mall. I used the product the next da...
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