About 40 days ago, I purchased one pair of jeans from the Mavi store at Elazığ Elisyum Mall. After a short period of use, the jeans noticeably stretched out and completely lost their original shape.
I reported the issue to the store and submitted the product for inspection. When I called Customer Service, I was told that the claim had been approved—I have voice recordings of this conversation and can share them if needed. However, yesterday I received a message stating that the claim was denied and that I could pick up the product from the store.
Even though there is obvious stretching and loss of shape, the company claims it is not a manufacturing defect and refuses to take responsibility. This has left me extremely dissatisfied.
I paid $67 for these jeans and I am requesting a refund or at least an exchange. I believe the product is defective, and it is not normal for jeans to deteriorate this quickly. I am asking for a fair resolution to address my complaint.
I bought a Jake model denim jeans from the Mavi store in Elazığ Elisyum Mall about 3–4 months ago. After I started using the product regularly, by the second week the jeans had expanded by about two sizes and no longer fit me.
Because of this issue, I sent the product for inspection in January 2026. However, the store did not accept the obvious size‑increase problem in any way and offered me no solution. Even though I have photos showing the difference between the old and new condition of the product, it really upset me that Mavi, a brand I have shopped with for years, does not stand behind its product.
I request that the Jake model jeans be recognized as defective and be exchanged. I ask that my grievance be resolved as soon as possible.
I have been purchasing Mavi Jeans denim for many years and have repeatedly worn and washed the same products without any issues. However, a pair of jeans I bought from the Bursa Sur Yapı store in March–April 2025 showed clear and noticeable deformation in the same area after only 2–3 months of use. ...
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
I live in Bartın and purchased two pairs of jeans from Mavi Jeans 13 days ago. One of them has a defect on the right leg due to a cutting error, making it a faulty product. Unfortunately, I’ve lost the receipt, but I noticed the defect today when I wore them and immediately took them off. I’m reques...
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