Kader

Kader

Complaints(1)

5
Resolved

Mavi Deleted My Account Without Consent and Blocked Re-Registration

"My problem is still ongoing; even though they have confirmed that all the information belongs to me and is correct, I cannot log in using the same phone number and email address. Being told there is a data gap and being legally required to register with another number is also tragicomic—who uses multiple numbers or whose number I use, is that very ethical or correct? According to the laws and security processes you mention, isn’t this also a misconduct? I am a member of many requests, I shop online, and I’m asking which data gap you found that others couldn’t—just give me that information. I’m told you can’t share it. Because I have used a large amount of cartridge points, I guess I’m being punished."

My membership in the Mavi mobile app was deleted without my consent after I...