Mavi Jeans Order Not Shipped After Nine Days

On October 7, 2026, I placed an order for a pair of jeans worth approximately $40 from Mavi’s official website. Even after nine days, my order had still not been shipped, and I had received no updates regarding its status. When I contacted Mavi’s customer service, I was simply told that my complaint had been noted, but nothing happened afterward, and my order status remained unchanged.

I am extremely disappointed and inconvenienced that such a large brand cannot even fulfill a straightforward order and leaves its customers waiting without any meaningful updates. Since my order has not been shipped, I demand a full and immediate refund of the $40 I paid to my bank or credit card. Otherwise, I intend to file a complaint with the relevant authorities and, if necessary, submit a complaint through CİMER, Türkiye’s Presidential Communication Center.