I purchased a pair of jeans from the Mavi Jeans store in Batman for ₺950, and significant deformation has developed in the fabric around the knee area. I have been using the product for about one year, and I do not believe this kind of damage, especially limited only to the knee section, is normal considering the product’s quality and the price I paid. I took the jeans back to the store for inspection, but my request was rejected and no replacement was offered. Although it has been described as user-related damage, I believe that such deformation occurring in this manner and within this timeframe is due to a manufacturing or fabric defect. I am disappointed that a product from a brand like Mavi Jeans has deteriorated this way and that my replacement request was denied after inspection. I have suffered a grievance and request that the jeans be evaluated as a defective product and replaced accordingly.
I have been purchasing Mavi Jeans denim for many years and have repeatedly worn and washed the same products without any issues. However, a pair of jeans I bought from the Bursa Sur Yapı store in March–April 2025 showed clear and noticeable deformation in the same area after only 2–3 months of use. ...
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
About 40 days ago, I purchased one pair of jeans from the Mavi store at Elazığ Elisyum Mall. After a short period of use, the jeans noticeably stretched out and completely lost their original shape. I reported the issue to the store and submitted the product for inspection. When I called Customer S...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
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